Refund Policy

Last updated: September 17, 2026

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders and provides customer service inquiries and handles returns. This policy works alongside Paddle’s Buyer Terms and Paddle’s Refund Policy.

14-day money-back guarantee

If NativeDiagram isn’t right for you, you can request a full refund within 14 days of your first payment for a subscription. No reason is needed.

Renewals

Renewal payments are not refundable once the new billing period has started, except where required by law or in the cases below. Cancel before your renewal date to avoid the next charge.

Always refunded

• Duplicate charges or billing errors.
• Charges after you cancelled, where the cancellation was not applied because of an error on our side.
• Prepaid time you can no longer use because we discontinued the paid Service.

How to request a refund

• Use the link in your Paddle receipt email or visit paddle.net to find your order and request a refund, or
• email support@dsoou.com with the email address used at checkout.

Approved refunds are returned to the original payment method. Depending on your bank, it can take 5–10 business days to appear.

Cancelling

You can cancel anytime from Billing → Manage subscription in your dashboard. Your paid plan stays active until the end of the period you paid for, after which your account moves to the free plan. Extra credits already purchased remain available. We don’t provide partial refunds for unused time in a billing period, except as described above.

Consumers in the EU, EEA and UK

Nothing in this policy limits your statutory rights, including any right of withdrawal described in Paddle’s Buyer Terms.